Depending on the type of claim, you will need medical records, itemized billing, proof of treatment, and a completed claim packet. Contact our office if you have questions or need assistance filing out your claim.
How do I submit a claim?
Request a claim packet from our website. A claims specialist will email you the required claim packet. You can also call our office at (210) 824-8004. Please submit the completed packet to Spectrum Advisory group at claims@spectrumag.net.
What is the deadline for filing a claim?
Most claims have a 15-month filing deadline. Please contact our office for more information.
How long will it take to process my claim?
Once a complete claim packet is received. It can take 7-14 business days to process your claim. Please note: Some claims may take longer if medical records are needed.
Will I receive confirmation that my claim has been received?
Information on whether notification or a claim number will be provided after submission.
What are covered benefits under my policy?
To view your policy documents, please log in to your client portal. To create an account, please visit www.portal.bbadmin.com
How will I be reimbursed?
You can select to receive benefit checks via mail or through Direct Deposit. These benefits will show up from Bay Bridge Administrators.
What happens if my claim is denied?
For Information on the appeals process, including how to address claim denials or discrepancies please contact our office at (210) 824-8004 or claims@spectrumag.net.
Are there any caps or limits on my benefits?
For details on any limitations – you can view your policy documents on your client portal. To create an account, please visit www.portal.bbadmin.com
What if my personal information changes during the claims process?
